FAQs

Where are you based?
We are based in Oamaru, Otago where we stock the majority of our products before distribution. We have excellent distribution channels to and from Oamaru.

Where can I see your equipment?
Currently we sell online however we are looking at stocking in stores. If you’re a retailer, feel free to get in touch for a chat.

I am after a specific product but cannot currently see it in store, how can I get it?
Not all products in our catalogue are currently listed on our website. If you are after a specific product from our catalogue that is not available on our online store, please get in touch with us and we will source this for you.

Where are your products from?
We source all our products from our headquarters in Germany. 

Are all products manufactured in Germany?
Not all products are exclusively manufactured in Germany. Like with most products nowadays, materials and parts are sourced from various places around the world.

What makes Balzer equipment so special?
All equipment goes through years of thorough testing and improvements. Only the best materials are used and processed with the highest attention to detail. Our goal is to produce the best product using the best materials, following strict processes and procedures.

What is your product warranty?
We offer a 24 month warranty on all products covering damage or loss as results of production mistakes, flaws or imperfections.